Modern IT Solutions for Immigration

From helping agencies secure the border to improving immigration vetting, we provide the oversight and infrastructure support to improve IT processes.

OMNI-CHANNEL CONTACT CENTER

CUSTOMER RELATIONSHIP MANAGEMENT

DATA & RECORDS MANAGEMENT

ELIGIBILITY DETERMINATION

SECURITY & IDENTITY MANAGEMENT

Connecting People to Government

Contact centers must be robust and prepared to handle high volumes of calls, web chats and emails from millions of applicants in a variety of languages. As one of the largest contact center providers to the federal government, we deliver full-spectrum solutions, from standing up complete IT infrastructures to hiring and training customer service representatives.

CONNECTED SERVICE


  • #1 federal government
    contact center provider

  • 40% of U.S. population connect to a General Dynamics IT contact center

  • 17 U.S. contact center locations

  • Employ up to 20,000 customer service representatives

  • Facilitate millions of
    customer interactions


Accurate Information, Connected Agencies and Modern Customer Interaction

An effective person-centric and secure immigration system relies on the ability to process and track an individual’s case accurately at every stage of the lifecycle. Experienced with CRM solutions and system integration, we support agencies in deploying technology to ensure the appropriate flow of information, modernize customer interaction and transform services.

COMPLETE VISIBILITY


  • Clear 360-degree view of
    customer interactions

  • Accurate case history

  • Connected information

  • Consistent and efficient
    contact handling


Securely Maintaining Sensitive Information

With millions of applications for residency and citizenship submitted yearly across multiple agencies, the ability to manage and quickly access information and individual records is critical to the process and homeland security. We securely manage big data, providing accessibility and trending insights, allowing agencies to rapidly obtain the intelligence they need to fulfill their missions.

INSIGHT-DRIVEN APPROACH


  • 50 data warehouse deployments

  • Deploy secure virtual analytic environments

  • Drive insights from billions
    of rows of data

  • Analyze disparate data


Tools for Informed Decision Making

Determining the eligibility of applicants for residency and citizenship is one of the primary missions of the immigration system. We architect and deploy business intelligence tools and implement risk assessments to provide all the elements needed vet applicants and make sound eligibility decisions.

COMPREHENSIVE DECISION SUPPORT


  • Identify high-risk applicants

  • Route applicant transactions to appropriate staff

  • Provide eligibility communications


Securing Systems, Identities and the Border

Complex processes that involve collection and dissemination of sensitive information require various levels of security. From cyber security to identification cards and border security, we defend mission-critical systems and help maintain identity management standards while securing communities and the border.

ADVANCED SECURITY


  • 50+ years of cyber
    security experience

  • 15+ SOC and critical incident response teams

  • 24x7x365 monitoring of
    thousands of networks

  • Protect mission-critical systems and some of the U.S.’s most sensitive data

  • 17M+ secure ID cards personalized
    since 2010

  • Remote Video Surveillance System


Technology-Enabled Immigration Process

By combining mission knowledge with technology, we help organizations migrate to a centralized system – consolidating functional support across all agencies.

Security & Identity Management

Data & Records Management

Applicant

Contact Centers

  • 24x7x365 service
  • Multilingual staff
  • Multi-channel communication

Case Management
& CRM

  • 360-degree view of applicant
  • Comprehensive case history
  • Integrated with contact centers

Eligibility
Determination

  • Accurate risk assessment
  • Thorough applicant vetting
  • Streamlined application processing

Visa

Work, Visit
or Family


Immigration Benefit

Residency & Citizenship


Threat

Removal



Secure
mission-critical
systems

Continuous
identity
protection

24x7x365
network
monitoring

Data
consolidation

Data analytics
& insights

Quick access
to information & records

Discover how we can assist in executing your immigration services IT strategy.

Learn about how we support the U.S. Customs and Border Protection mission with our Remote Video Surveillance System.

  • #1 Contact Center Provider

    to the federal government

  • 17M+ SECURE ID CARDS

    PERSONALIZED SINCE 2010

  • 10+ YEARS

    OF GOVERNMENT CLOUD SUPPORT

  • OPERATE 15+

    SECURITY OPERATION CENTERS & CRITICAL INCIDENT RESPONSE TEAMS

  • 100M+ INDIVIDUALS SCREENED

    USING RISK ASSESSMENT TESTS

  • 50+ LARGE-SCALE

    DATA WAREHOUSE DEPLOYMENTS

  • 40% OF U.S. POPULATION

    TOUCH OUR CUSTOMER-FACING WEBSITES OR CONTACT CENTERS

  • PROVIDE CLOUD SOLUTIONS AND SERVICES TO

    14 AGENCIES AND 27 PROGRAMS

FISMA Moderate Authorization and Accreditation
FedRAMP
DoD Information Assurance Cerfification and Accreditation Process (DIACAP)
Health Insurance Portability and Accountability Act (HIPAA)
SAS 70/ SSAE 16 Type ||
Health Information Trust Alliance (HITRUST)

Certifications

CONTACT US INFO@GDIT.COM
888.545.8477

Share by: