From helping agencies secure the border to improving immigration vetting, we provide the oversight and infrastructure support to improve IT processes.
Contact centers must be robust and prepared to handle high volumes of calls, web chats and emails from millions of applicants in a variety of languages. As one of the largest contact center providers to the federal government, we deliver full-spectrum solutions, from standing up complete IT infrastructures to hiring and training customer service representatives.
An effective person-centric and secure immigration system relies on the ability to process and track an individual’s case accurately at every stage of the lifecycle. Experienced with CRM solutions and system integration, we support agencies in deploying technology to ensure the appropriate flow of information, modernize customer interaction and transform services.
With millions of applications for residency and citizenship submitted yearly across multiple agencies, the ability to manage and quickly access information and individual records is critical to the process and homeland security. We securely manage big data, providing accessibility and trending insights, allowing agencies to rapidly obtain the intelligence they need to fulfill their missions.
Determining the eligibility of applicants for residency and citizenship is one of the primary missions of the immigration system. We architect and deploy business intelligence tools and implement risk assessments to provide all the elements needed vet applicants and make sound eligibility decisions.
Complex processes that involve collection and dissemination of sensitive information require various levels of security. From cyber security to identification cards and border security, we defend mission-critical systems and help maintain identity management standards while securing communities and the border.
By combining mission knowledge with technology, we help organizations migrate to a centralized system – consolidating functional support across all agencies.
Residency & Citizenship
to the federal government
PERSONALIZED SINCE 2010
OF GOVERNMENT CLOUD SUPPORT
SECURITY OPERATION CENTERS & CRITICAL INCIDENT RESPONSE TEAMS
USING RISK ASSESSMENT TESTS
DATA WAREHOUSE DEPLOYMENTS
TOUCH OUR CUSTOMER-FACING WEBSITES OR CONTACT CENTERS
PROVIDE CLOUD SOLUTIONS AND SERVICES TO